The Institute of Advanced Business Studies (RTO 32337) is registered under ASQA to provide nationally recognised training. We believe that our students will benefit from a blended learning environment, being able to attend face to face learning sessions, watch online material and study at their own pace with access to Tutor support. To achieve their learning goals IABS offers the following courses which we have developed in conjunction with business owners and industry bodies.
The ability to deliver a consistent high level of service is the keeping of your existing customers and growing your business through referrals. Employees that have the skills to effectively engage with and satisfy the needs of the customers stand head and shoulders above the rest. The nationally recognised program will suit those seeking to work in a customer service environment and will enable you to understand the key requirements to succeed. The course will enable you to develop the skills to communicate across multiple channels, work effectively in a team, develop exceptional product knowledge, meet agreed key performance indicators and effectively handle complaints in a timely manner.
Every business needs effective leaders. They lead by example, behave approximately, strive to deliver the agreed outcomes and coach and guide their staff. If you are starting your journey as a leader, this nationally recognised qualification will provide you with the skills necessary to succeed as an emerging leader in whatever industry you are in. You will develop the ability to communicate effectively, provide leadership and guidance to a work team, create a work plan for your team and foster mutually beneficial workplace relationships. The ability to apply effective solutions to a range of predictable and unpredictable situations and to effectively analyse and use multiple sources of information will be developed.
If you are seeking to position yourself as someone who can effectively lead the work of others while delivering the strategic outcomes of your organisation, then this qualification may be for you. This nationally recognised qualification will appeal to those who have are seeking to become effective leaders across many industries and disciplines. The program will assist you in developing your skills in those key competencies of human resources, marketing, financial management and project management skills. A variety of other key capabilities such as continuous improvement, innovation and recruitment can be included in the program depending on the needs of the participant/organisation.
In order to be successful, leaders need to be able to effectively communicate with both their internal and external stakeholders. They need to be able to organise and monitor the work of their teams, create an environment that promotes continuous improvement and sustainable innovation and be a role model that inspires those around them. This nationally recognised qualification reflects the skills required by individuals who apply the knowledge, skills and experience required to direct operations across a range of industries and disciplines. The program will develop the skills required to be an emotionally intelligent leader who is able to create effective teams that deliver the operational plan in a timely and effective manner.