Welcome to the LiVE Studio Set-up
LiVE on Zoom is the Institute’s Live Interactive Video Education (LiVE) methodology which uses live 2-way online video workshops to maximise efficiency and learning outcomes.
Both learners and trainers save time by not having to travel to a training centre or classroom. No looking for and paying for parking. Select the training topic and time, have a camera and audio enabled device connected to the internet and get ready to learn.
How to access the LiVE Studio
Please note: You will be sent a unique link via email to join your session.
We want to make sure your training experience is successful and enjoyable. Please follow the steps below on how to join the LiVE Studio.
Step 1: Organise your equipment
Device
Select a device that will best suit your training needs and the environment that you are watching. Remember that many training sessions will include screen sharing items such as presentations, documents, spreadsheets etc. You will need to ensure your screen size will accommodate adequate viewing.
Desktop
Laptop
Tablet
Smartphone
Video
You will be required to have your video on to ensure interaction during your training. Make sure the device you have chosen has a built-in camera. If it doesn’t, you will need to plug in an external web camera – cheap to buy and easy to install if required.
Example Web Camera
Audio (with microphone)
For the best audio experience, we recommend using headphones with a built-in microphone. This style of headphone will ensure that during the training, you can hear everything correctly. It also isolates the background noise in your environment so that everyone else in training isn’t distracted by noise on your end, e.g. the dog barking in the backyard! At times your facilitator might mute your audio to avoid any distraction that may be occurring during the session.
Example headphones with built-in microphone
Note: You will have the opportunity to check your audio immediately upon joining a meeting. If you have any concerns before your workshop training, please contact us.
Step 2: How to use Zoom
All LiVE Studio session are conducted via Zoom and you may be instructed to download the Zoom application. To ensure a successful and enjoyable training experience with your LiVE Studio session we highly recommend to download/install prior to the session.
How to download the Zoom application
Go to www.zoom.us/download and from the Download Center, click on one of the following:
- Desktop/Laptop – Zoom Client for Meetings
- Tablet/Smartphone – Zoom Mobile Apps
(This application will automatically download when you start your first Zoom meeting
Once the download is complete, proceed with installing the Zoom application onto your computer.
You have the opportunity to test your audio at this point by clicking on ‘Test computer mic and speakers’. Once you are satisfied that your audio works, click on ‘Join audio by computer’. If you don’t see this option you must wait for the host to join before you can enter the session.
How to test – when joining session before the host
How to test – when waiting for the host
Control panel
You will see this control panel at the bottom of your screen. There are 3 main functions to be aware of:
- Microphone – the arrow to the side will allow you to select the microphone you want to use.
- Video – the arrow to the side will allow you to select the video you want to use.
- Chat – you can use this chat function to communicate with your trainer if you are experiencing microphone or video issues.
Troubleshooting
Use the following items to help troubleshoot any issues with your audio or video.
- If you are experiencing issues prior to your session please contact us via email – info@iabs.edu.au.
- If you are experiencing issues during your session please notify the trainer via the chat function.
Video
I can’t see anyone
- Check that your camera has started in Zoom
- Tap on your video icon if it has a red line through it
- Check that no other application is using the camera
- Close all other applications/software that may be using your camera
No one can see me
- Check that your camera is not obstructed
- If hold your device ensure you are not holding it over the camera
- (Mobile) Check that you’re using the back camera
- Switch between the front camera and the back camera by tapping Switch Camera
More Video/Camera issues
Click here to follow instructions for your device.
Audio with microphone
I can’t hear anyone
- Check that your headphones are connected properly
- Try a different headset
- Check the volume on your device
- If using a headset with a built-in mic check the control on your headset
No one can hear me
- Check that your microphone is not on mute on the control panel
- If it is muted, click ‘unmute’
- Check that the microphone on your device is working
- When you talk into your microphone you will see a green line go up/down in the microphone icon on your control panel.
Join by phone
If you are still experiencing issues you can join the session via phone while still viewing the session on your device.
Click here to follow the instructions for your device.