- Managers
- Marketers
- Business owners
| Duration: | 1 session (2.5 hours) |
| Delivery mode: | Online workshop via LiVE on Zoom |
| Course dates: | Contact us for dates |
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Increase revenue using proven and cutting-edge strategies that will attract, engage and delight new customers Customers today have the opportunity to instantly influence others with the power of online reviews and social media. It is vital that organisations continually strive to improve their customer experience in order to retain existing customers and generate positive social reviews that attract new ones. This workshop will provide you with the knowledge and tools to better understand and serve your customers. Learn key marketing strategies to help you identify and anticipate the needs and wants of your customers and determine which target market to serve. This workshop will benefit:Click here to view our Terms and Conditions, Refund and Privacy Policy. -
Capitalise on Chinese customer opportunities by upskilling your team to deliver exceptional service and solutions for this growing segment.
More and more businesses worldwide are looking to capitalise on the growth in Chinese tourism, international students and the 900 million online Chinese shoppers. Set your business apart by developing the cultural awareness, knowledge and skills that businesses need to implement a successful Chinese customer strategy and provide an exceptional service to Chinese customers. Completing the Chinese Customer Success program grants entry to the Chinese Customer Professional Organisation, which offers continued professional development and education to continually improve Chinese Customer Success. -
Upskill yourself to deliver exceptional service and solutions for Chinese customers
The continued growth in Chinese tourism, international students and the 900 million online Chinese shoppers makes this segment a critical success factor for most businesses. Service professionals looking to take the next step in their career can become even more valuable to an employer by undertaking this comprehensive, effective and interactive education program which will develop your understanding, knowledge and skills to communicate and engage more effectively with Chinese consumers. Completing this program grants entry to the Chinese Customer Professional Organisation, which offers continued professional development and education to continually improve Chinese Customer Success. -
Exceed customer expectations, close more sales and build lifelong loyalty.
Offering great client service not only builds a loyal and happy customer base but can be the most powerful marketing tool due to word-of-mouth referrals. Customers now have the power to influence potential customers through online reviews and social media. Learn the skills, tools and strategies to create a memorable experience for customers. Discover how to communicate across multiple channels, work effectively in a team, develop exceptional product knowledge, meet agreed key performance indicators and effectively handle complaints in a timely manner. This workshop will benefit: Individuals working in customer service roles within a team environment, under supervision with some authority to delegate.Click here to view our Terms and Conditions, Refund and Privacy Policy.Duration: 1 session (3.5 hours) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates -
Design and deliver Live interactive Video Education (LiVE) Workshops that improve learner engagement, training accessibility and learning outcomes
The benefits of 2 way-interactive online learning, coupled with the realities of today's globally interconnected world, have significantly increased demand for online learning opportunities. However, many educators fall into the trap of delivering online learning in the same way as traditional classes, and fail to capitalise on the additional engagement and assessment benefits offered by today's technology.
By designing and delivering truly interactive learning programs that harness the power of live video, you can generate deeper engagement and enhanced learning outcomes compared to traditional online learning.
Over a 3-hour LiVE video workshop you will learn the processes and skills to design and deliver exceptional LiVE training experiences for learners. By successfully completing the assessments, you will become an accredited LiVE Trainer.
This workshop will benefit:
Trainers looking to expand their skills in designing and delivering LiVE video learning programs to improve learning outcomes.
Duration: 1 session (3 hours + 1 hour additional reading) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates Click here to view our Terms and Conditions, Refund and Privacy Policy.
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Learn how to coach the new leaders of tomorrow, today.
Much like a sports team, organisations need to continually improve each member of their team through effective coaching. Using effective coaching techniques can help you build a positive learning culture and high-performance mindset that will attract and keep quality people within your organisation. This workshop covers 3 specific coaching skills and the use of the Coaching Delivery System™ which provides managers with a simple tool for consistently delivering quality coaching that delivers demonstrable performance improvement. This workshop will benefit: Managers and team leaders who are responsible for the performance of individuals.Click here to view our Terms and Conditions, Refund and Privacy Policy.Duration: 1 session (3.5 hours) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates -
Drive your employee engagement through collaboration
While most companies seek to provide a positive customer experience, many organisations now realise the importance of providing a positive employee experience as well. Whether they are interacting directly with customers or performing background tasks on a customer’s behalf, your employees make a huge impact on the quality of your customer experience. Getting and keeping every employee engaged, informed, and empowered is critical to your success. This workshop is based on the latest insights from Harvard Business School and neuroscience studies as well as case studies from professional team environments globally. This interactive workshop provides you with practical tools you can use to help your team become highly engaged and collaborative. The concepts taught in this workshop have helped organisations and teams win awards for Best in World, Best in Region and Best in Country in the areas of innovation, performance and productivity. This workshop will benefit: Managers and team leaders who are required to deliver improved levels of engagement, collaboration, productivity or results.Click here to view our Terms and Conditions, Refund and Privacy Policy.Duration: 1 session (3.5 hours) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates -
Learn how to work smarter not harder
Do you feel like there aren’t enough hours in the day to get your work done? You’re not alone. Research shows up to 49% of business professionals feel they are unable to keep up with the volume of tasks they are being asked to manage. The key is to use the hours we have in an efficient and effective way to avoid being in a constant state of crisis. In this hands-on and practical workshop, you’ll learn the knowledge and tools to maximise your time so you can become more efficient and effective. This workshop will benefit:- Line manager/team leader
- Small business owner
- Student
Click here to view our Terms and Conditions, Refund and Privacy Policy.Duration: 1 session (3.5 hours) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates -
Exceed customer expectations, close more sales and build lifelong loyalty.
Cash flow is the lifeblood of any business, so it is critical that employees have the skills to sell effectively. This workshop teaches sales staff the skills, tools and strategies to achieve sales excellence in complex sales processes. Discover the critical steps in the sales process so you can overcome objections and deliver a compelling pitch that achieves results. You will also learn how to plan your sales activities so you prioritise and target high-value opportunities, and greatly increase your conversion rate. This workshop will benefit: Sales employees involved in complex sales processes.Click here to view our Terms and Conditions, Refund and Privacy Policy.Duration: 1 session (3 hours) Delivery mode: Online workshop via LiVE on Zoom Course dates: Contact us for dates